Social Media: Connecting the dots

March 27, 2015

On Tuesday 31 March, 2015 our director Joel Davis, will chair a presentation at the DMA in central London.

What is the DMA? The biggest marketing body in Europe, the DMA aims “to connect, enable and inspire our members to drive business growth” primarily through digital communications. Their objective includes facilitating a marketing evolution of growth at both a business and industry level.

The presentation is called Social Media: Connecting the dots and will touch on various aspects of social including successful strategy, integrating social media with other channels, current technology and case study based insights.

Joel says “It is a great opportunity to share industry secrets towards building optimal social strategies.”

The talk is now sold out – however, there is a waiting list for those who are interested.

Social for selling

February 6, 2015

A new report by Shareaholic this week highlighted the following: Social media has become the number one driver of ALL website referral traffic. In 2014, the figures rose from 22.71% to 31.24%, a massive increase over this time period.

This is a significant opportunity to consider; although this growth may not be sustainable, it is definitely something for businesses to focus their marketing campaigns on now.

Which channel is the biggest referrer? Unsurprisingly, Facebook is still tops by a wide margin (24.63% in December 2014 vs. next best channel Pinterest at 5.06%). Despite the challenges of decreasing reach resulting in increasing media spend and younger audiences leaving etc., Facebook remains the channel of choice to get the word out about your business. Not to mention, social media traffic referrals grew by 59.58% in this same time period.

What does this mean for marketers? If social media is now the number one referral method where both good and bad feedback can go viral, your business needs to ensure the following is in order:

• Customer satisfaction – expectations of service are high and fans are now posting their grievances on social media pages. If your business is not able to deal with criticism and complaints effectively, it will ultimately affect your sales negatively.

• Moderation – social media trolls are active and can be vicious. Moderation is key towards managing press and ensuring negativity is dealt with appropriately.

• Quick response times – customers are online 24 hours a day. If they can’t reach you immediately, they will move on quickly to the next best seller.

• Community growth – engagement is key towards building your brand, and will contribute to healthy sales. An engaged community will lead to strong brand awareness, driving clicks to your website.

A focused social media strategy will ensure your website will be seen, ultimately leading to increased sales and return on investment

Social Media Networking By Age Groups

January 23, 2015

“It wasn’t like that in my day….”

“When I was your age…”

These idioms are now applying to social media too.  Channels are changing quicker than we can take a selfie. The younger generation is continuously finding new ways of communicating and moving on from previous popular sites whilst the older generation is started to get socially active more than ever before.

An American report entitled “Social Media Update 2014” (see link here) concluded that whilst Facebook remains the most popular social networking site, others are growing at a higher rate. What does all of this data mean? What are the current trends?

Let’s look at social media by age group:


Users of social media are bound by terms and conditions and age restrictions. The youngest user of Facebook is required to be at least 13 years old before they can create an account (and older in some jurisdictions) and Twitter restrictions clearly states that the site is for users over 13. Do these age limitations stop the youngest users from interacting on social media? This guide on how young kids should be in order to join Instagram is viewed over 400 times a day, so this is clearly on the minds of parents and tweens. We shouldn’t assume that all youngsters follow the guidelines and avoid social media; rather the opposite.


An article in the Telegraph (see here) found that “Teenagers are moving away from ‘traditional’ social networking sites like Facebook and Twitter in favour of mobile messaging apps like WhatsApp and WeChat.” It would seem that teenagers want something instant and immediate, and don’t have time for Facebook which may now be seen as ‘uncool’. Whilst the jury is not out as to whether teens have abandoned Facebook and Twitter, the trend seems to be moving towards this age group using other apps as well. A common sense media article highlights the sites that teens are most likely to use.


For this group, it’s all about the photos.

Instagram is now more popular than Twitter (source), and this age group is partly responsible. According to the report mentioned above, half of online adults aged 18-29 used Instagram, and more than half use it every day. However, as Business Insider pointed out, Facebook can’t be ignored and is still the most popular social network with 58% of all age groups saying they have a personal profile page.

30-49 year olds

According to Pew Research Internet Project (see here) for adults age 30-49, a whopping 82% of them use social networking sites. This is only marginally less than 18-29 year olds, of which 89% use social networking sites. However, it is important to note that this is the only age group in the Social Media Update report that dropped in Facebook usage – could this mean that as usage is up, maybe this group is looking elsewhere as well?


Although Facebook was originally launched at Harvard for college students, the user demographic has changed and continues to change! By 2014, according to the Social Media Update, more than half of online adults 65 and over are now using Facebook, which is the biggest jump amongst all of the age groups. Online usage of all social networking sites increased but not as significantly as on Facebook.

Interesting trends! Is it worth breaking down the data to see where best to focus your social media marketing in 2015.

Social networking sites. Ones to watch in 2015?

December 24, 2014

Exploding onto the scene, making a quiet entrance or growing in popularity?

There is always talk about which new social media platforms are replacing the existing channels.  Although it is never as simple as a platform becoming obsolete in a matter of days, new tools and apps and sites are popping up all the time. Whether or not they will grow in popularity and gain cult-like status or disappear into the cloud ether never to be seen again, only time will tell.

WeChat – mobile voice and text messaging service from China, WeChat has now become the largest standalone messaging app by monthly users. More than 100 countries can register their phone numbers and sign up through Facebook.  Bye-bye WhatsApp?

eva – a video based social networking site. Describing itself as “the mobile YouTube for the Instagram generation,” eva is set up for people looking to share content and express themselves through video. What do you think: is this innovative or been done before?

Instagram – not new by any stretch, Instagram has now taken over Twitter in monthly users and Citigroup has raised its valuation to $35 billion (see source) from a mere $19 billion. The platform appeals to younger users and has grown significantly in popularity. Is this the dawn when Instagram becomes the new Facebook?

Yik Yak – yakking is what people do best. Sharing content on Yik Yak is private and creates a live feed of what’s going on around town.

tsu – “We believe in quality content, real ownership, and the value of one’s own network.” Tsu claims to be socially responsible, rewarding users for quality content and allowing users to maintain ownership of their content. One million users joined in just over one month, that’s not too shabby!

We can’t complete this post without mentioning Facebook and Twitter.  The two most popular social media sites are going to need to change with the times to keep up, stay fresh and resonate with young audiences.

Trends in Social Media for 2014

January 7, 2013

What trends in social media are we expecting over the next few years?

We know that it has only just turned 2013, but at agency: 2 we like to always be two steps ahead of the game, so our minds are already drifting to what will be the trends in social media for 2014. We predict that the social networking sites that will be most successful in 2014  will be those which make the most effective use of data, and allow users to get the most targeted and relevant experience.

We believe the most successful social networking sites will use the tri-factors of user behaviour data, user intent data and demographic data to create the most valuable & relevant experiences.

Social networking sites which make the most valuable use of this tri-factor will add the most value for users and ensure that they keep on coming back to that specific site.

By 2014 engaging content will be more important than ever, with everything on social networking sites having a clear intent and purpose. In our last blog article we discussed how we believe that sites such as ‘Newsle’, which cut through the clutter and ‘social noise’ on the web to provide a specific purpose, will increase in popularity. If social networking channels can provide a valuable service which enhances the user’s web experience and generates positive results they will be successful (as seen with LinkedIn).

At agency:2 we are looking forward in the next few years to using our knowledge and experience to ensure that brands can successfully target their messages at the right people, with a focus on the needs and desires of specific individuals.

Find your ABC1s through location based services

May 10, 2012

The folks at Flowtown have cut through the data on users of geo-social networking and location-based services to produce this infographic – and guess what? it’s the under 30 year old males that lead the way. Delving a little further into the whos and whats shows us that users with spending power look to location-based services to find out what brands can offer them. And with the data showing that those people most likely in the US to access these services on their smartphones are in the higher – the learning for brands is that location-based services can help you find your target market.

(c) Flowtown

Cookie Best Practice

April 20, 2012

From 26 May 2012 websites operated in the EU will be required to inform their users that they are being tracked with cookies, and to ask users for their consent. There’s much that brands can do to support site architecture changes by reviewing how they relate to their B2B and B2C customers in two areas:

1. Transparency

Businesses using cookies must be completely transparent in how they collect, store and use data.

Make sure your privacy policy is up to date and that you’ve provided information on how to reject or delete cookies. By making it clear you’re using them, what they are being used for and how users can control them, you’ll educate people about how they are essential for personalisation.

2. Responsibility

Data must be used responsibly. There has been very little misuse of cookies by B2C and B2B companies and this must continue.

Businesses must be aware of all cookies utilised within their website – the legislation includes both your own cookies as well as cookies set by a third party. So remember, you are responsible for all cookies on the site and ensuring they comply with the legislation.

Ultimately, when used responsibly and effectively, cookies are an invaluable way of enhancing the user experience and customer satisfaction, as well as providing marketers with a vital tool to improve conversion rates. Transparent and responsible use of such data will safeguard these benefits for both parties.

On your marks – going social for the Olympics

April 12, 2012

The London Games begin in just over 100 days’ time involving many thousands of spectators, participants and sponsors:- the physical architecture is more or less in place, the infrastructure pretty much on track, the athletes are reaching the apex of their training, games volunteers have been recruited, and trade in tickets, travel and accommodation is ramping up.

Heralded as the ‘Social Games’ (following on from the ‘twinter olympics’ in Vancouver 2010) the challenge for one of the most tightly-protected super brands is to nourish authentic social engagement around what is arguably the biggest show on earth. A snapshot of the twittersphere shows that push marketing is in evidence: – the obvious messages are getting traction [who IS coming down to the CocaCola Olympics Gig in Hyde Park]; along with issues that reflect the UK national news agenda [anti -cuts ‘street parties’ to rival Queen’s Diamond Jubilee and Olympics?]; and the troubled global backdrop [somali Selectors worry will people they choose now still be alive come July?].

The learning from recent Games is that the three ‘Cs’ – conversation, collaboration and community – that underwrite successful social campaigns can be achieved with planning, structure and insight. Not all of which is yet in evidence in official Olympic channels.

By Rachel Moses

Social TV: One to watch?

March 1, 2012

TV is inherently social; shows have been weekly appointments to gather around the screen and it is a small step from watching a show to telling friends or blogging what we think about it.  The proliferation of second screen devices means viewers are able to explore, share and engage with content before, during and after the screening event – and in so doing become users or even contributors.

We are talking about fundamental changes to how programme makers, advertisers and viewers connect, moving from a shout media model to an interactive one.  Specifically, developments are in content –  how programmes are broadcast and created;  in discovery – how we find new shows to watch or information about on screen products; in engagement – amplifying conversations around particular shows or products; and in integration – multi-platform screens and apps.

What this all adds up to is the opportunity for fully integrated campaigns across broadcast, digital, print, outdoor and social media.  With the technology and hardware in place brands are starting to create responses that capitalise on diversified touchpoints – but are campaigns reaching their potential?

NBCUniversal’s Telemundo Media premiered their Spanish language drama ‘Relaciones Peligrosas’ that connects with twitter fans to develop the on screen narrative – a slow burn in terms of social media engagement, the real pay off will come as this new show gains momentum.

Coca Cola’s campaign for Superbowl XVLI (with viewing figures of 111 million) involved their polar bear characters hosting a virtual party and interacting in real time with fans via facebook and twitter – a victim of its own success as the facebook app crashed the website, creative content was less impressive leading it to list on polls for the worst Superbowl ad.

Honda’s Jazz car campaign in 2011 is an example of augmented TV allowing viewers to grab characters from the ad by swiping their iphones in front of the screen – a fun idea, well delivered, but the numbers show an incomplete return on investment with YouTube hits at 200,000 after one year (100,000 of which achieved in the first 2 weeks).

Marks & Spencer have launched an app for Samsung smart TVs with advice and buying tools across its product range, although online shopping does not feature – an example of early adoption, possibly too early adoption as the obvious shopping function is not enabled.

Sky UK are working with Zeebox to integrate their TV schedule and content into the app that syncs to Facebook and Twitter to create a social media TV companion – and rolled out during Sky UK’s Premiership Football coverage on 3 March 2012.  This tie in offers a powerful all in one solution that knows what viewers are watching, shows them what their friends are watching and provide links to shop for products and download.

Social TV has great potential for brands to enliven the conversation that they have with consumers, to engage with a light, playful touch and to build mass communities around their products and services.  And the building blocks are accessible, so even smaller budgets can get cut through and benefit from longer touchpoints.

By Rachel Moses

Why you should care about Google + brand Pages

December 20, 2011

When Google+ launched it was about connecting people on a personal level, but the search engine giant always maintained that they would be launching a solution for brands to promote themselves on the platform.

In November 2011 Google finally unveiled brand pages for Google+, allowing businesses and brands to join Google’s social network.

So why should your brand care about Google+ pages? Initially it would seem there is little difference from Facebook. Google+ brand pages are similar to Facebook in both appearance and layout. However, it’s been claimed that Google+ is not a Facebook ‘killer’ but is rather an evolution.

So, while Facebook may be at the centre of the social world, Google is positioned firmly at the centre of the business world – and a closer look at Google+ reveals added benefits that will help businesses make closer connections with their audience.

For these reasons, and because of its unique features, businesses must seriously consider establishing their presence on the channel. While at this early stage Google+ pages are where businesses interact with early adopters and Facebook is where you interact with everyone else (Facebook boasts 800 million users, while Google claims around 50 million) there is a lot to suggest this could well change in the future.

Here are our top 3 reasons why brands should consider using Google+ brand pages:

Demonstrates commitment to innovation and offers unique features to engage

 Launching a Google+ brand page now will help set your brand apart, marking you out as an early adopter – and puts you in a stronger position than your competitors. It also demonstrates your willingness to be innovative within your field and shows you are ready to engage with your audience on the latest platforms.

While Google+ pages at first appear very similar to Facebook there are a range of key differences – not just in terms of appearance (though Red Bull’s use of Gifs in their page is worth taking a look at) but in terms of the unique functionality which allows you to engage with fans in new and powerful ways.

One of the main features of Google+ is Circles which allows users to group followers in specific categories. While it may appear initially a challenge (you can’t add a person to a brand page’s circles unless he has first added your brand page to his circles), once you have won the right to be in a person’s Circle you can create lasting bonds with the pages (and people) that matter most by sending targeted, relevant messages to niche audiences sets.

Google+ Hangouts offer brands another unique feature, allowing them to hang out with followers or customers through video chat. This is a great feature for customer service for example and could potentially also be used to host live events.

Brands can also use competitions to build engagement. While currently, Google+’s content and promotion policies page states you cannot run promotions DIRECTLY on your Google+ page, you may link to a separate site (such as your website or blog) that promotes your competition.

Google is also adding a feature that will allow users to “check-in” via the Google+ mobile application in order to receive time-sensitive deals or discounts. This feature is mentioned in Google Places’s Help documentation, but has not yet been made available to business owners using the Google Places service.

As Google continues to build on its initial model and offers brands greater and more compelling ways to engage with their audience we will see a rise in its effectiveness as a way to drive traffic, raise brand awareness, increase audience reach and engage with your audience in more powerful ways.

The Google App-roach

The vast reach of Google and its range of apps will allow you to reach and engage with its huge existing audience base – this offers almost limitless potential.

Apps such as Gmail, Google Maps, Chrome and YouTube – to name just a few – are tools that many online users make use of everyday — and can be tied back to Google+. By aligning Google+ with these platforms extends the reach of the platform and by extension your brand page.

We are already beginning to see opportunities arise – Google is using social to integrate their apps, providing a personalised approach and helping to drive users through to Google+ and enabling users to easily share content with friends.

YouTube is a great example. The deep Google+ integration has seen Google add a YouTube search tab along the top right edge of each Google+ screen. Plus, when logged into Google all the subscriptions and channels you follow are organised into a left sidebar, which makes it easier to see videos that are shared from people within your social circles on Google+. When users search for a video, they now see a pop-up video player and playlist of related videos, and each one can be +1’ed and shared with the user’s Circles.

Google has also created integrations with Google Reader and Chrome. As they add to this they are increasing the opportunities for brands to drive people to their Google+ pages – and this is a great benefit for brands. It means as Google+ grows it will be able to further promote its social network — and the branded pages within it — in ways that are inaccessible to Facebook or Twitter


Being the largest search engine in the world certainly gives Google a massive advantage – one which they are taking advantage of. This is where Google has a competitive advantage over Facebook. That’s because creating an engaging brand experience on your Google+ page will help improve your search rankings.

Now that users can +1 your brand (the equivalent of a “Like” on Facebook), your + 1 will begin to affect the rating and placement of your brand in the search results, especially Google’s.  Google’s Product Management Director Dennis Troper said Google will add up all +1 button clicks — from brands’ pages for Google+, websites, and search results — and the single total will be used to determine relevancy in Google’s search ranking results. attracts over 1 billion unique visitors per month so this is obviously a massive benefit for brands and by implementing a strategy that is focused on keywords and optimising all relevant terms, brands can use Google+ to really benefit their search engine rankings.

Google is also debuting a feature called “Direct Connect” so that users who type “+” in front of a company’s name in Google’s search field will be connected directly to the company’s Google+ Page, if there is one.

Google + Brands = audience growth

While Google+ is still in its relative infancy it is clear that it has grown at an impressive pace and offers brands new and compelling ways to reach their audience.  With such a huge range of apps and platforms at their disposal and a willingness to integrate these in social ways, Google is showing that it can challenge Facebook and provide brands with the tools and data they need to target their audience – which means you need to be there to talk to them.

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